Clutter is a full-service storage company that manages the pickup, storage, and retrieval of your extra stuff. Clutter comes to you so that you never have to deal with the frustration and inconvenience of using a self-storage facility again.
Clutter arrives at your location with a vehicle and a team of movers to pack and inventory your items. We photograph and apply unique barcodes to each item being stored and transport them to our secure storage facility.
Whenever you want one or more of your items, simply log in to your Clutter account, select what you need, and schedule a delivery in the service area your items were picked up in. We’ll bring your items back to your door.
With traditional self-storage units, security is not guaranteed, and you have to do all the work. It’s up to you to pack and organize your belongings, and you have to remember what’s in your storage unit. So, unless you have a system, it’s really easy to lose track of what you have in your storage unit.
Clutter offers better security than self-storage, all plans are backed up by a Limited Security Warranty Policy. We also offer $1000 and $2500 protection plans for a low monthly rate at the time you book your first pick-up. Not only does Clutter provide secure storage for your items, Clutter makes storage easy by doing all the lifting, driving, packing and itemizing for you.
Boxes, furniture, bicycles, golf bags, holiday decor, baby clothes, books, appliances, pretty much anything except the following:
*Clutter reserves the right to deny delivery of upright pianos if stairs are present
For a complete list of prohibited items please see our Terms Of Service.
Clutter serves the greater areas of Los Angeles, San Francisco, New York, northern New Jersey, Seattle, Chicago, Orange County, and San Diego. Whatever service area your items are picked up in is the same area they can be delivered in.
To check to see if Clutter is in your neighborhood, visit our Locations Page.
Clutter does all the work for you so you never have to visit a storage unit again! For security purposes, our storage facilities are closed to the public.
You can always view your stored items online by logging into your Clutter account. Whenever you need an item delivered or picked up, just go online, schedule an appointment and we’ll come to your doorstep.
In some locations, customers can come to the facility office to pick up items if requested at least 48 hours in advance. Email us at email@example.com for more information.
Our Move & Pack team will add barcodes and photograph each item or box that will be stored. If you’re planning to do your packing ahead of time, just be sure to clearly label your boxes and leave them open so the contents can be clearly seen in the photos.
Within 48 hours of your pickup, you’ll be able to see photos of your items in storage. To view your full photo inventory, simply login to your Clutter account. Anytime you need something delivered, click on the items you want, and schedule a delivery date and time.
Yes. If you only need storage for a few weeks, we recommend booking a plan with a month-to-month contract. With a short-term plan, you can request all your items back within that first month provided your account is current.
Please note: If you book a plan with a 12 month minimum, any remaining months on the contract will have to be paid in full before all items can be delivered.
Clutter charges a deposit only for the first pickup. Specific deposit information can be found in your confirmation emails.
The first month of storage is charged to the card on file shortly after your pickup has been completed along with the labor for the appointment and protection plan if you’ve opted to purchase one.
Billing is automatic so you don’t have to worry about it. The day of your first pickup will become your monthly bill date. If you would like to make a change to your plan, you may do so after your minimum term length is met. For month-to-month plans, there is a 1-month minimum.
You can update your payment info and edit your account details by logging into your Clutter account anytime! Simply login and click Account at the top of the home screen. Be sure to make the new card the default for automatic payments.
Payments that are 30 days past-due incur a 15% late fee.
Here are some packing tips to help you prepare for your Clutter pickup:
Disassemble furniture. It's best to get this done before your pickup if you can since disassembly will add to your labor costs.
Wait to close your boxes. Clutter will photograph the contents of each open box to make it easy to keep track of the items you have in storage. Photographing box contents is also used for insurance purposes because we can only guarantee what we can see. If the privacy of the box contents is important, you are welcome to seal the box but we cannot be responsible for the contents of the box.
Pack related items together. For example, pack your ski boots and winter clothes in the same box so that when ski season rolls around you can easily select the boxes you want delivered to you.
Label your boxes clearly. Make sure your notes and labels on the outside of the box make sense to you. This is especially important if you are storing a lot of boxes that look similar.
Pack boxes tightly. Surround your items with crumpled newspaper, packing peanuts, or bubble wrap to make sure your items do not shift within the box.
Packing ahead of time will reduce your labor costs, but it is not required. We recommend packing boxes ahead of time and leaving them open. Our team will take photos of the contents of each box for your photo inventory, verify that the box is packed correctly, and then tape up the box before loading into the truck.
Items that were not packed or visually inspected by Clutter are not covered by our Limited Security Warranty Policy.
Plan ahead! More labor is usually required in these situations:
For more tips to reduce labor costs, visit our help page.
Sure! We just need to know ahead of time so we can plan accordingly. Extra packing help is charged at the standard labor rate outlined in your plan.
That’s up to you. To minimize labor needed for your pickup, it's best to pack your items before we arrive. Once we start the clock, labor is charged at the standard labor rate outlined in your plan.
If you need more time to prepare, you can always reschedule your pickup. There is no fee to reschedule or cancel a pickup as long as you let us know at least 48 hours before your pick-up time.
Yes! We are happy to store your furniture.
Most furniture items – like a couch, dining table, or queen mattress – require a second mover and typically one of our larger plans.
Smaller furniture items that are less than 35 lbs. (office chairs, lamps, small nightstand, etc.) can be stored in one of our smaller plans and can generally be carried by a single mover.
Not sure which plan to choose for your furniture? Give us a ring at (800)805-4023.
If Clutter packs the items, we will ensure they are packed safely. For items you have packed beforehand, it’s up to you to ensure they have been packed correctly. We are happy to repack or re-wrap to ensure that everything can be transported and stored safely.
Present any valuables (like jewelry, watches, or high-end electronics) that will be going into storage to a Clutter Move & Pack Specialist. They will carefully photograph the item and pack it away with extra care.
Items that were not packed or visually inspected by Clutter are not covered by our Limited Security Warranty Policy.
You can schedule all pickups and deliveries online. Just login to your account at Clutter.com and choose any available time to schedule your reservation. If you have questions regarding your first pickup, give us a call at (800)805-4023.
Our Move & Pack Team meets you at your location with a truck. We start the labor clock once the team arrives.
Our team will add barcodes and photograph each item or box that will be stored and make sure each item is securely packed before loading in our truck. Within 48 hours, you’ll be able to log into your account and see your complete storage inventory!
Arrival windows can be viewed in your appointment confirmation emails.
On the day of your appointment, your Move & Pack Team will send you a text with an estimated time of arrival when they are headed your way.
If you are running late for your appointment, call our Customer Succes Team at (800)805-4023. The labor clock will begin 5 minutes after the Clutter team arrives. The team will wait up to 30 minutes for you to arrive before canceling your pickup and heading to the next appointment.
If the safest way to store or transport your item is to take it apart first, then Clutter will disassemble it for you. There are, however, a couple of small exceptions. Clutter cannot remove any item that is affixed to a wall, disconnect any appliances (gas or electric), or disassemble any electric or motorized beds (such as Sleep Number).
We can reassemble certain items upon delivery if you notify us ahead of time.
While we’re experts at moving, we draw the line at installation or specialty reassembly. For the protection of our customers and your items, our team cannot offer the following: mounting items to walls (such as TVs), reassembly of electric or motorized beds (such as Sleep Number), reassembly of children's furniture (such as bunk beds and cribs), hooking up appliances, or reassembly of any item that may be damaged in the process. It’s safer and cheaper for you to find a local handyman to make sure these tasks are correctly completed the first time.
If you think you’re going to need disassembly or reassembly, just let our Customer Care Team know: firstname.lastname@example.org.
That depends on the number of items and our availability. For return deliveries, we require at least 48 hours notice. That gives us enough time to plan our route, prepare your items, and make sure they are safely loaded in the delivery vehicle.
All scheduling is subject to availability, so it is best to book in advance through your online Clutter account to get the delivery time you want. There’s no fee to cancel or reschedule your appointment if you let us know at least 48 hours before your appointment time.
It’s easy! You can schedule a delivery by logging into your Clutter account, selecting the items you would like delivered, and specifying a delivery date.
If you schedule a final delivery before the contract storage term is up, your account will be charged for the months remaining on the contract term.
During your pickup we apply barcodes to each item and photograph everything so there is a record of what’s in storage and what condition it was received in. Each item is then scanned into our facility and individually tracked based on its unique barcode. This helps to ensure that each of your items are delivered back to you.
Note: We cannot guarantee the contents of the box if we are not able to see what’s in it. We will still be responsible for delivering the box, but the contents cannot be insured if we cannot verify that they are packed properly to prevent damage. Please review our Limited Security Warranty Policy for complete details.
If something comes up and you know you're going to be late to your reserved time, give us a call: (800)805-4023. We want to help you, but if waiting for you means being late to our next customer, we will have to reschedule your appointment.
Our team will wait for 30 minutes for you to arrive and answer the door. All wait time will be charged at the standard labor rate outlined in your plan.
Please send us an email at email@example.com, and we’ll help you reschedule or cancel your reservation.
As long as you cancel or reschedule at least 48 hours before your scheduled reservation time, there is no cancellation fee. Canceling or rescheduling reservations with less than 48-hour notice incur a $100 fee.
As a Clutter customer, your labor rates are the same for all pickups and deliveries. We don't charge for travel time, and the clock doesn't start until we get to your location.
Clutter's standard labor rate is $65/hr per mover with a 1 hour minimum. However, you may be eligible for our free pick-up promotion!
To start storing with Clutter, we'll come to and pickup your items. If eligible for this promotion, your 1st pickup comes with a free truck, free drive time, and free labor on-site up to 1.5 hours per 100 CUFT in your chosen plan size. This means that most customers will get labor for their first pickup completely free. Normal labor rates will apply to any labor overage and will be prorated to the nearest minute.
Additional Pickups and Returns
Plans that include a free pickup or return are capped at 1 mover for 1 hour and can be requested once per month. Normal labor rates will apply to any additional movers needed or overage beyond the first hour and will be prorated to the nearest minute.
Once you no longer need storage, you can schedule a full return to get all your things back. Full returns are billed at the standard labor rate outlined in your plan and may come with a 3 hour minimum.
Contact firstname.lastname@example.org to find out what your specific plan includes.
On-site labor costs $65 per mover, per hour with a one-hour minimum. We prorate to the nearest minute after the first hour on site.
If you booked a plan with a long-term contract or a free pickup promotion, you may be eligible for discounted labor rates.
On-site labor costs $50 per mover, per hour with a three-hour minimum and double drive time. Labor is then prorated to the minute after the first 3 hours, not including the drive time between locations.
Every Clutter reservation is assessed by our Operations Team to optimize the safe, efficient, and timely moving of your items. If any items are over 35lbs or cannot be safely moved by one person, a minimum of 2 movers will be sent. For larger reservations, additional movers are added as needed to ensure we are in and out as fast as possible.
No. The Clutter Move & Pack team will do all the heavy lifting so you don’t have to. For your safety and the safety of your items, you are not able to assist with moving items.
If any items are over 35lbs or cannot be safely moved by one person, a second mover will be added to the appointment at the standard labor rate for your plan.
Yes. We offer straight moving services! Moving comes with a free truck and materials. On-site labor is $50 per hour, per mover with a 3 hour on-site minimum and double drive time. Labor is then prorated to the minute after the first 3 hours.
We don’t charge for drive time or fuel to and from our facility, and we don’t start the clock until your Move & Pack Team has arrived.
For moving jobs, travel time from point A to point B is charged at 2x hourly rate per mover per hour and is prorated to the minute!
Clutter is committed to the security and safety of your stored items. Security starts with our excellent team. All of our Move & Pack Specialists are seasoned moving professionals who've undergone extensive background checks and screenings. This means that the people in charge of your items are careful and methodical when packing, transporting, and storing your items.
Our storage facilities are monitored with motion-sensor cameras 24/7 and are closed to the public; only authorized personnel are allowed inside. When Clutter picks up the items you are storing, we take our own pictures so that we have a record of what was stored and to verify that every item you store with us is delivered safely.
At the time of their first pickup, customers may choose to purchase a $1000 or $2500 protection plan or stick with the coverage provided by our Limited Security Warranty Policy.
Clutter is only responsible for items packed and visibly inspected by our Move & Pack Specialists. Please review our Limited Security Warranty Policy and Terms of Service for detailed information about how we safeguard your treasured possessions.
Yes. Clutter stores your items in commercial warehouses with motion sensor cameras and 24/7 security. Our facilities are close to the public, and only authorized personnel are allowed near stored items.
The safety and security of your items is our top priority. That’s why our Move & Pack Specialists ensure that everything is photographed and packed properly before loading the truck. Clutter also provides each customer with a Limited Security Warranty Policy.
Yes! We offer a $1000 Max. Protection Plan for an additional $15 per month and a $2500 Max. Protection Plan for an additional $25 per month. These plans are only available for purchase before your first pickup appointment. Send an email to email@example.com to sign-up.
Most things, but not everything. There are certain items that are excluded from Clutter coverage due to their fragile nature. You are still permitted to store the items listed below, but they are not covered by our Limited Security Warranty Policy.
We work with a credit card processor that has been certified as PCI Service Provider Level 1. We do not store your credit card information outside of our card processing platform.
Yes! Our Customer Care team is available to assist 7 days a week. You can reach us at firstname.lastname@example.org.
Customer Care Hours
6AM - 6PM Mon - Fri PT
6AM - 5PM Sat - Sun PT
Clutter does not provide shipping services, but we can help facilitate a big move with the shipping company you choose. Email us at email@example.com to find out how we can help.
If your building requires a certificate of insurance, send your building manager’s name and email address to COI@clutter.com. We will reach out to your manager and provide the COI.
Yes. We offer donation or disposal services for items currently stored with Clutter. Simply contact firstname.lastname@example.org with the item numbers of the items you no longer need and we'll take care of the rest! Standard labor rates apply.
Tipping is welcome but not required. If our team did a great job, show them some love on Yelp!