What to Expect On Pick-up Day
- Your Move & Pack team will give you a call or text the day of your pick-up to let you know when they expect to arrive.
- When your team arrives, the lead will explain the contract and do a quick walk-through to make sure the plan you were quoted will fit your storage needs.
- If it turns out you need more or less space, your team will let you know before the job begins.
- Tipping is welcome, but not required. If our team did a great job, show them some love on Yelp!
- Your card will be charged for your first month of storage and any labor costs shortly after your pick-up is complete.
- If you are running late to your pick-up, call customer service: (800) 805-4023. The Move & Pack team will wait up to 15 minutes for you to arrive before cancelling your pick-up and heading to the next appointment.
- For your first pick-up only, a $100 non-refundable deposit is charged 48 hours prior to your appointment.
Tips To Reduce Labor Costs
- Send pictures to support@clutter.com of the items you want to store. Include any details you think will help us understand your needs. (Hint: This is the easiest way to save money on labor!)
- Pack everything you can ahead of time, but leave boxes open so we can take a photo of what's inside each box.
- If it's possible to reserve the moving elevator in your building, that will speed up loading time.
- Be on time. If you need us to wait for you to arrive for your scheduled appointment, you will be charged standard labor rates for the time our team spends waiting.
- Disassemble furniture items like bed frames and bookcases so our team can pack and wrap them quickly.
- Clear all walkways and stairwells so our team can easily navigate to and from the truck.
- Keep pets and small children out of the way so the team can work quickly without stepping on little toes.
Not Present For Your Pick-up?
Just fill out one of the forms below authorizing someone else to sign your contract.
Cancellation Policy
To reschedule or cancel your appointment, please call (800) 805-4023. A $100 fee applies to all jobs cancelled or rescheduled less than 48 hours from the appointment start time. Cancelling your first pick-up with less than 48 hour notice will forfeit the $100 deposit.
Cancellation Policy
To reschedule or cancel your appointment, please call (800) 805-4023. A $100 fee applies to all jobs cancelled or rescheduled less than 48 hours from the appointment start time. Cancelling your first pick-up with less than 48 hour notice will forfeit the $100 deposit.
Items We Don't Store
- Food or Perishables
- Liquids
- Flammable Materials
- Hazardous Materials
- Illegal Substances of Any Kind
- Living Things
- Pianos
- Pool Tables
- Vehicles
- Any items that emit smells/fumes
Items We Don't Store
- Food or Perishables
- Liquids
- Flammable Materials
- Hazardous Materials
- Illegal Substances of Any Kind
- Living Things
- Pianos
- Pool Tables
- Vehicles
- Any items that emit smells/fumes
Need A Certificate Of Insurance For Your Building?
If your building requires a certificate of insurance, send your building manager’s name and email address to COI@clutter.com. We will reach out to your manager and provide the COI.
Need A Certificate Of Insurance For Your Building?
If your building requires a certificate of insurance, send your building manager’s name and email address to COI@clutter.com. We will reach out to your manager and provide the COI.
