Still Stumped?

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What to Expect On Pick-up Day


  • Your Move & Pack team will give you a call the day of your pick-up to let you know when they expect to arrive.
  • When your team arrives, the lead will explain the contract and do a quick walk-through to make sure the plan you were quoted will fit your storage needs.
  • If it turns out you need more or less space, your team will let you know before the job begins.
  • Tipping is welcome, but not required. If our team did a great job, show them some love on Yelp!
  • Your card will be charged for your first month of storage and any labor costs shortly after your pick-up is complete.
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Tips To Reduce Labor Costs


  • Send pictures to support@clutter.com of the items you want to store. Include any details you think will help us understand your needs. (Hint: This is the easiest way to save money on labor!)
  • Pack everything you can ahead of time, but leave boxes open so we can take a photo of what's inside each box.
  • If it's possible to reserve the moving elevator in your building, that will speed up loading time.
  • Disassemble furniture items like bed frames and bookcases so our team can pack and wrap them quickly.
  • Clear all walkways and stairwells so our team can easily navigate to and from the truck.
  • Keep pets and small children out of the way so the team can work quickly without stepping on little toes.

Not Present For Your Pick-up?


Just fill out one of the forms below authorizing someone else to sign your contract.

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Cancellation Policy

If you need to reschedule or cancel your appointment, please call (800) 805-4023. A $100 fee applies to all jobs cancelled or rescheduled less than 48 hours from the appointment start time.

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Cancellation Policy


If you need to reschedule or cancel your appointment, please call (800) 805-4023. A $100 fee applies to all jobs cancelled or rescheduled less than 48 hours from the appointment start time.

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Return Scheduling Policies

Scheduling policies vary by region. To see how scheduling works in your area, please check out our FAQ page.

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Return Scheduling Policies


Scheduling policies vary by region. To see how scheduling works in your area, please check out our FAQ page.

Nostore

Items We Don't Store

  • Food or Perishables
  • Liquids
  • Flammable Materials
  • Hazardous Materials
  • Illegal Substances of Any Kind
Nostore

Items We Don't Store


  • Food or Perishables
  • Liquids
  • Flammable Materials
  • Hazardous Materials
  • Illegal Substances of Any Kind
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Need A Certificate Of Insurance For Your Building?

If your building requires a certificate of insurance, send your building manager’s name and email address to COI@clutter.com. We will reach out to your manager and provide the COI.

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Need A Certificate Of Insurance For Your Building?


If your building requires a certificate of insurance, send your building manager’s name and email address to COI@clutter.com. We will reach out to your manager and provide the COI.