Still Stumped?

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What to Expect On Pickup Day


  • Your Move & Pack team will give you a call or text the day of your pickup to let you know when they expect to arrive.
  • When your team arrives, the lead will explain the contract and do a quick walkthrough to make sure the plan you were quoted will fit your storage needs.
  • If it turns out you need more or less space, your team will let you know before the job begins.
  • Tipping is welcome, but not required. If our team did a great job, show them some love on Yelp!
  • Your card will be charged for your first month of storage and any labor costs shortly after your pickup is complete.
  • If you are running late to your pickup, call customer service: (800) 805-4023. The Move & Pack team will wait up to 15 minutes for you to arrive before cancelling your pickup and heading to the next appointment.
  • For your first pickup only, a $100 non-refundable deposit is charged 48 hours prior to your appointment.
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Tips To Reduce Labor Costs


  • Pack everything you can ahead of time, but leave boxes open so we can take a photo of what's inside each box.
  • If it's possible to reserve the moving elevator in your building, that will speed up loading time.
  • Be on time. If you need us to wait for you to arrive for your scheduled appointment, you will be charged standard labor rates for the time our team spends waiting.
  • Disassemble furniture items like bed frames and bookcases so our team can pack and wrap them quickly.
  • Clear all walkways and stairwells so our team can easily navigate to and from the truck.
  • Keep pets and small children out of the way so the team can work quickly without stepping on little toes.

Not Present For Your Pickup?


Just fill out one of the forms below authorizing someone else to sign your contract.

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Cancellation Policy

To reschedule or cancel your appointment, please call (800) 805-4023. A $100 fee applies to all jobs cancelled or rescheduled less than 48 hours from the appointment start time. Canceling your first pickup with less than 48 hour notice will forfeit the $100 deposit.

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Cancellation Policy


To reschedule or cancel your appointment, please call (800) 805-4023. A $100 fee applies to all jobs cancelled or rescheduled less than 48 hours from the appointment start time. Canceling your first pickup with less than 48 hour notice will forfeit the $100 deposit.

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Return Scheduling Policies

Scheduling policies vary by region. To see how scheduling works in your area, please check out our FAQ page.

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Return Scheduling Policies


Scheduling policies vary by region. To see how scheduling works in your area, please check out our FAQ page.

Nostore

Items We Don't Store

  • Food or Perishables
  • Liquids (including cosmetics and toiletries)
  • Flammable Materials
  • Hazardous Materials
  • Illegal Substances of Any Kind
  • Living Things
  • Pianos
  • Pool Tables
  • Vehicles
  • Any items that emit smells/fumes
Nostore

Items We Don't Store


  • Food or Perishables
  • Liquids (including cosmetics and toiletries)
  • Flammable Materials
  • Hazardous Materials
  • Illegal Substances of Any Kind
  • Living Things
  • Pianos
  • Pool Tables
  • Vehicles
  • Any items that emit smells/fumes
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Need A Certificate Of Insurance For Your Building?

If your building requires a certificate of insurance, send your building manager’s name and email address to COI@clutter.com. We will reach out to your manager and provide the COI.

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Need A Certificate Of Insurance For Your Building?


If your building requires a certificate of insurance, send your building manager’s name and email address to COI@clutter.com. We will reach out to your manager and provide the COI.