We’re here to help you.

Clutter stores your belongings in secure, state-of-the-art warehouses. We leverage technology to accurately inventory and optimize your storage space.

Clutter will pick up items and transport them to a Clutter storage warehouse.

This process includes properly preparing these items for transport. Clutter will also photograph and inventory items onsite during the pickup. Boxes should be labeled in advance as individual items may not be visible in photos.

Certain types of items can never be stored with Clutter. See information about prohibited items here.

Clutter will return your belongings directly back the location of your choice within our delivery service areas. The items must be returned to the same service area from where they were picked up.

We will place any furniture or appliance for you once. Clutter is unable to place furniture or appliances multiple times or rearrange furniture that is not returning from storage (often called “staging”).

Clutter photographs and inventories the items you have in storage. This allows you to request any combination of items back from storage. The contents of boxes will not be photographed and inventoried individually.

Customers manage their belongings in storage using their online Clutter account. Book pickups to take things to storage and returns to bring things back from storage. Appointments are managed here as well if you ever need to reschedule, add/remove items or update an address.

This service includes properly preparing and packing your belongings into boxes or containers. Clutter can only pack boxes that are going into storage.

We will make sure that all furniture is properly prepared for transport. This will include providing moving blankets and shrink wrap for your furniture items going into storage. 

Clutter provides all the packing materials need for a successful transition into storage. This includes boxes, tape, packing paper, moving blankets, and shrink wrap.  

Packing materials can only be provided for your belongings going into storage. 

Furniture disassembly is provided only for your furniture going into storage. Clutter can not disassemble anything requiring a speciality technician (Sleep Number beds, electronics, etc.) or anything connected directly to a wall.

We will be unable to disassemble anything that may be damaged during the processes of disassembly. 

While Clutter provides disassembly services, we do not offer reassembly services of any kind.  

You can schedule all pickups and deliveries online. Just login to your account at Clutter.com and choose any available time to schedule your reservation. If you have questions regarding your first pickup, Contact Customer Care. 

Reschedule any order through the Appointment page in your Clutter Account.

Tap Appointments in the menu bar (or link above) > Find the Scheduled appointment > Tap View > Tap Reschedule > Pick a new time 

Thats it! 

You can reschedule your appointment any time up to 24 hours before your scheduled appointment time. However, there is a $100 fee if your order is rescheduled within 48 hours of your scheduled appointment time. 

Forgot your password?

• Tap here to set a new password 

Need more help?

• Tap here to Contact Care

You can add or remove items from a scheduled appointment directly from the Appointment page in your Clutter Account.

Tap Appointments in the menu bar (or link above) > Find the Scheduled appointment > Tap View > Tap Add/Remove Items > Update the items you want added or removed  

Items can not be added or removed to a return appointment if the storage items are already being processed in our facility. If you need to add or remove any items from a return appointment, please do so at least 48 hours before your scheduled return appointment. 

Forgot your password?

• Tap here to set a new password 

Need more help?

• Tap here to Contact Care

Cancel any appointment through the Appointment page in your Clutter Account.

Tap Appointments in the menu bar (or link above) > Find the Scheduled appointment > Tap View > Tap Cancel located at the bottom of the page

Thats it! 

You can cancel your appointment any time before Clutter arrives at your address. However, there is a $100 fee if your appointment is canceled within 48 hours of your scheduled appointment time. 

Forgot your password?

• Tap here to set a new password 

Need more help?

• Tap here to Contact Care

It is very important that we have the name and phone number of the person we will be meeting for an order. If that person changes, please let us know immediately.

Updating the contact for an appointment can be done anytime through the Appointment page in your Clutter Account.

Tap Appointments in the menu bar (or link above) > Find the Scheduled appointment > Tap View > Tap Update Contact > Add the Name and Phone Number of the person we will be meeting 

The phone number entered here will be texted a link where the order can be tracked live. 

Forgot your password?

• Tap here to set a new password 

Need more help?

• Tap here to Contact Care

Update an address for any order through the Appointment page in your Clutter Account.

Tap Appointments in the menu bar (or link above) > Find the Scheduled order > Tap View > Tap Update Address > Select a New Address

Forgot your password?

• Tap here to set a new password 

Need more help?

• Tap here to Contact Care

All scheduling is subject to availability, so it is best to book in advance through your online Clutter account to get the return or pickup time you want.  An agent over the phone or via email views the same availability you can from your online account. 

For return deliveries, we require at least 48 hours notice. That gives us enough time to plan our route, prepare your items, and make sure they are safely loaded in the delivery vehicle.

There’s no fee to cancel or reschedule your appointment if you let us know at least 48 hours before your appointment time.

Clutter can not store the following:

• Liquids of any kind (including cosmetics and toiletries)
• Food or Perishables (including dried and canned food)
• Illegal/controlled substances of any kind
• Guns (anything that shoots bullets)
• Hazardous materials (i.e. anything containing gas, anything combustible/flammable, firearms, explosives, used tires, chemicals, radioactive/biological/toxic materials, anything containing asbestos)
• Living things (e.g. house plants, fish, or animals)
• Grand or Baby Grand Pianos
• Grandfather Clocks
• Sleep number beds that have not been professionally disassembled
• Upright Pianos if stairs are present
• Pool Tables
• Vehicles (boats, cars, riding lawn mowers or anything with an engine)
• Any items that emit smells or fumes
• Anything that shows/comes from a location with signs of infestation (insects, rodents, feces, eggs)
• Anything living (plants, animals, anything with mold)
• Anything our team is not able to safely transport (unusually heavy or bulky items)

For the security of our team and facilities, Clutter may leave any job site with unsafe or unsanitary conditions or notices of eviction or foreclosure. 

For a complete list of prohibited items please see our Terms Of Service.

Yes! We are happy to store household appliances including refrigerators, washers, dryers and dishwashers.

Be sure to unplug, drain, and dry out any appliances at least 24 hours before your Clutter pickup. All items also must be completely unhooked and unplugged from the wall. 

Yes! We are happy to store your furniture.

Most furniture items – like a couch, dining table, or queen mattress – require a second mover and typically one of our larger plans.

Smaller furniture items that are less than 35 lbs. (office chairs, lamps, small nightstand, etc.) can be stored in one of our smaller plans and can generally be carried by a single mover.

Not sure which plan to choose for your furniture? Give us a ring at (800)805-4023.

Present any valuables (like jewelry, watches, or high-end electronics) that will be going into storage to a Clutter Move & Pack Specialist. They will carefully photograph the item and pack it away with extra care.

Items that were not packed or visually inspected by Clutter are not covered by our Limited Security Warranty Policy.

The Large Item Fee applies only to certain plans and appointments. For certain large or fragile items, we’ll help with moving and packing to ensure their safety and security. Large items typically require more than 1 person to move like a couch, dresser, mattress, or bed frame, and are charged a small per item fee. Check your reservation confirmation email or your online account to confirm whether or not the fee applies.

Clutter charges a deposit only for the first pickup. Specific deposit information can be found in your confirmation emails.  

The first month of storage is charged to the card on file shortly after your pickup has been completed along with the labor for the appointment and protection plan if you’ve opted to purchase one. 

Billing is automatic so you don’t have to worry about it. The day of your first pickup will become your monthly bill date. If you would like to make a change to your plan, you may do so after your minimum term length is met. For month-to-month plans, there is a 1-month minimum. 

Your Clutter subscription is processed automatically on your bill date using the default payment method on file. Should we fail to capture your payment, our auto bill system will attempt your default payment method 3 additional times each 5 days apart. Your payment will be attempted automatically a maximum of 4 times if the previous attempts are unsuccessful.

For example, if your bill date is the 1st of each month, additional automatic attempts to your default payment method would occur on the 6th, 11th, and 16th. Attempts are only made until the payment is successfully processed or we hit the final attempt. If we are unable to capture the payment, our automatic system moves onto your next month and you would need to log online or call us to manually process your outstanding balance.

You can update your payment info and edit your account details by logging into your Clutter account anytime! Simply login and click Account at the top of the home screen. Be sure to make the new card the default for automatic payments.

Payments that are 30 days past-due incur a 15% late fee.

Yes. All Clutter storage contracts are month-to-month.

You can have your items returned in less than a month subject to availability at the time of booking the return, but will be obligated to pay for the full month of storage and any associated fees outlined in your Clutter contract ("Release Agreement").

To ensure that all customers have access to convenient appointment times, we ask that you take steps to limit the frequency of your appointments, including combining appointments when possible. Customers can schedule one appointment at a time.

In order to offer convenient appointment times to all of our customers, we will occasionally take steps to limit free appointment frequency for customers with high usage. If we identify that your appointment activity is consistent with high usage, we reserve the right to limit your appointments. 

For more information please contact us.

Yes! Clutter is compliant with all state required valuation coverage. If you would like to declare a value for your items being moved, you can do so at the time of pickup using your Move & Pack Specialist's iOS app when signing for the order.

Simply tap the option In-Truck Protection, select the type of shipment coverage you would like to purchase and then declare the value of the items being picked up. Declaring a value for your items provides additional coverage for your items while in transit to a destination. As required by state regulations, there is a charge associated with declaring a value for your items. A free option is available and that coverage varies state-by-state.

Note that In-Truck Protection only covers your items while on the road. A Clutter Protection Plan covers your items while in storage.

Clutter is committed to the security and safety of your stored items. Security starts with our excellent team. All of our Move & Pack Specialists are seasoned moving professionals who've undergone extensive background checks and screenings. This means that the people in charge of your items are careful and methodical when packing, transporting, and storing your items.

Our storage facilities are monitored with motion-sensor cameras 24/7 and are closed to the public; only authorized personnel are allowed inside. When Clutter picks up the items you are storing, we take our own pictures so that we have a record of what was stored and to verify that every item you store with us is delivered safely.

At the time of their first pickup, customers may choose to purchase a $1000 or $2500 protection plan or stick with the coverage provided by our Limited Security Warranty Policy. 

Clutter is only responsible for items packed and visibly inspected by our Move & Pack Specialists. Please review our Limited Security Warranty Policy and Terms of Service for detailed information about how we safeguard your treasured possessions.

Yes. Clutter stores your items in secured commercial warehouses. These warehouses are closed to the public and only authorized personnel are allowed near stored items.

The safety and security of your items is our top priority. That’s why our Move & Pack Specialists ensure that everything is photographed and packed properly before loading the truck. Clutter also provides each customer with a Limited Security Warranty Policy.

Clutter is not responsible for items that are packed-by-owner or items that are not visually inspected by the Clutter team. Please review our Limited Security Warranty Policy and Terms of Use for detailed information about how we safeguard your treasured possessions.

Yes! We offer a $1000 Max. Protection Plan for an additional $15 per month and a $2500 Max. Protection Plan for an additional $25 per month. These plans are only available for purchase before your first pickup appointment. Contact Customer Care to sign-up.

Most things, but not everything. There are certain items that are excluded from Clutter coverage due to their fragile nature. You are still permitted to store the items listed below, but they are not covered by our Limited Security Warranty Policy.

• Composite wood, particle board, or ready-to-assemble furniture
• Missing hardware for items Clutter did not disassemble
• Internal workings of all electronics
• Previously damaged or repaired items
• Items not packed by a Clutter Move & Pack Specialist (packed-by-owner)

We work with a credit card processor that has been certified as PCI Service Provider Level 1. We do not store your credit card information outside of our card processing platform.

Introduction. 

This E-Sign Disclosure and Authorization (the “Authorization”) allows Clutter Inc. and its affiliates, agents, representatives and assignees (collectively, “Clutter,” “our,” “us” or “we”) to provide you, any other authorized user and/or your representative(s) (individually and collectively, “you” or “your”) with communications electronically and to enter into electronic agreements with you. “Communication” means each agreement, disclosure, notice, fee schedule, response to claims, statement, privacy policy, record, document and other information related to you or the services we may provide to you, or that you sign, submit or agree to at our request.

Certain laws and regulations require us to provide communications, including notices and disclosures, to you “in writing,” which means you may be entitled to receive the information on paper. With your consent, the E-SIGN Act allows us to provide you communications electronically and to conduct transactions with you electronically.

Please read this Authorization carefully prior to providing us with your consent. This Authorization describes how we deliver and receive communications to and from you electronically, and asks you to consent to use electronic records and signatures in our relationship with you. If you do not agree to this Authorization or you later withdraw your consent provided herein, you may not be able to continue to use our services (the “Service”). 

Scope of this Authorization.

 This Authorization applies to all Communications and Services. By agreeing to this Authorization, applying for a Service or using a Service, you agree that any Communications will be provided in electronic format, to the extent allowed by law, and that paper Communications will not be sent. Your consent to receive electronic Communications and transactions includes, but is not limited to, all legal and regulatory disclosures and communications associated with the Service; any Service terms, including any amendments thereto; any and all agreements by and between you and us that relate to a Service or to us; notices; responses to claims filed in connection with a Service; and all other communications between us and your concerning the Service and any related transactions. 

This Authorization will remain effective until expressly withdrawn by you or terminated by us. We reserve the right, at our sole discretion, to discontinue the provision of electronic Communications, or to terminate or change the terms and conditions upon which electronic Communications are provided. We will provide you with notice of any such termination or change as required by law.

Electronic Delivery of Communications.

All Communications that we provide in electronic form will be provided either by e-mail, by access to our website designated in a notice from us, through any mobile application we may make available to you, to the extent permitted by law, by access to a website generally designated for such purpose, or in the manner specified in any other agreement we or our affiliates have with you.

All Communications in electronic format from us to you will be considered “in writing.” You should print or download a copy of this Authorization and any other Communications for your records. 

This Authorization will apply to any a new Service, service or account you may seek to procure or obtain from us. We may remind you that you have already consented to receiving electronic Communications and using electronic signatures in your relationship with us. We may make changes to this Authorization at any time. Continuing to use our Services after receiving updates to our system requirements (described below) or receiving notice of any update or modification to this Authorization signifies your acceptance of the change and reaffirmation of your consent.

Keeping your Records Current. 

It is your responsibility to provide us with a true, accurate and complete name, e-mail address, and other information related to this Authorization and a Service, and to maintain and update promptly any changes in this information. You can update information (such as your e-mail address) by notifying us through means we make available to you; such means may include a mobile application or website we may make available to you. We are not responsible for any delay or failure in the receipt of the Communications due to you not providing us with true, accurate or complete information.

System Requirements for Accessing Communications.

In order to access, view, and retain electronic Communications that we make available, you must have: 

• A mobile device with any of the following operating systems: Android or iOS (iPhone).
• A data plan provided by your wireless carrier and an up-to-date mobile internet browser that is compatible with, and supported by, your operating system (e.g., Chrome or Safari).
• If you wish to view .pdf files on your mobile device, you will need software that accurately reads and displays .pdf files (such as the mobile version of Adobe Reader).
• A printer and/or storage device if you wish to print or retain any electronic documents.
• We may update these requirements as necessary to preserve the ability to receive electronic Communications. If there is a substantial change in these requirements, you will be notified as required by law.

Requesting Paper Copies. 

We will not send paper copies of any Communication; however, we reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically. You can obtain a paper copy of an electronic Communication by printing it or by requesting that we mail a paper copy. To request a paper copy, call us at 1-800-805-4023 during normal business hours, except for national holidays. There may be a fee associated with the request for the delivery of paper copies of any Communication provided electronically pursuant to this Authorization.

Withdrawing Your Authorization.

You may withdraw your consent to receive Communications in electronic form at any time by providing us notice of your intent to revoke this Authorization, such notice to be provided in accordance to the terms of any agreement we may have with you. If you do withdraw your consent, we may terminate access to any Service, except where prohibited by law. We will not impose any fee to process the withdrawal of your consent to receive electronic Communications.  Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your request for withdrawal. In the meantime, you will continue to receive Communications in electronic form. If you withdraw your consent, the legal validity and enforceability of prior Communications delivered in electronic form will not be affected.

Authorization.

By applying for or using a Service or by checking any call to action (including “Submit” or similar language), you: (i) are agreeing to all terms and conditions set forth in this Authorization; (ii) are voluntarily and affirmatively authorizing Communications in electronic form, including conducting transactions electronically, as set forth herein; (iii) are confirming that you meet the system requirements described above; (iv) have demonstrated your ability to receive, retain, and view electronic documents on your mobile device; and (v) have an active and valid email address.

Yes! A copy of your state specific consumer brochure is provided as an email attachment 24 hours before your first order with Clutter. If you are a storage customer, then a copy of your consumer brochure can be accessed at any time directly from your online Clutter account. Simply click "Account" found at the top menu bar and scroll down to the section titled "Account Documents".

Yes! Our Customer Care team is available to assist 7 days a week. Simply reach out here: Contact Customer Care

Customer Care Hours

6AM - 6PM Mon - Fri PT

6AM - 5PM Sat - Sun PT

Clutter does not provide shipping services, but we can help facilitate a big move with the shipping company you choose. Contact Customer Care to find out how we can help.

Clutter is a full-service storage company that manages the pickup, storage, and retrieval of your extra stuff. Clutter comes to you so that you never have to deal with the frustration and inconvenience of using a self-storage facility again.

Clutter arrives at your location with a vehicle and a team of movers to pack and inventory your items. We photograph and apply unique barcodes to each item being stored and transport them to our secure storage facility.

Whenever you want one or more of your items, simply log in to your Clutter account, select what you need, and schedule a delivery in the service area your items were picked up in. We’ll bring your items back to your door.

Contact Customer Care if your building requires a certificate of insurance. We will reach out to your manager and provide the COI.

With traditional self-storage units, security is not guaranteed, and you have to do all the work. It’s up to you to pack and organize your belongings, and you have to remember what’s in your storage unit. So, unless you have a system, it’s really easy to lose track of what you have in your storage unit.

Clutter offers better security than self-storage, all plans are backed up by a Limited Security Warranty Policy. We also offer $1000 and $2500 protection plans for a low monthly rate at the time you book your first pick-up. Not only does Clutter provide secure storage for your items, Clutter makes storage easy by doing all the lifting, driving, packing and itemizing for you.

No. However, a simple online search will identify donation and disposal services that will pick up your items right from your doorstep!

No. The Clutter Move & Pack team will do all the heavy lifting so you don’t have to. For your safety and the safety of your items, you are not able to assist with moving items.

If any items are over 35lbs or cannot be safely moved by one person, a second mover will be added to the appointment at the standard labor rate for your plan.

Tipping is welcome but not required. If our team did a great job, show them some love on Yelp!

No. Clutter can only move or pack items that are going in to or out of storage.  

Clutter serves the greater areas of Los Angeles, San Francisco, New York, northern New Jersey, Seattle, Chicago, Orange County, and San Diego. Whatever service area your items are picked up in is the same area they can be delivered in.

To check to see if Clutter is in your neighborhood, visit our Locations Page.

If you won’t be present for your appointment, you can authorize someone else to sign on your behalf. Just notify us at the time of booking or Contact Customer Care.

You can also find the authorization form on our help page.

Clutter does all the work for you so you never have to visit a storage unit again! For security purposes, our storage facilities are closed to the public.

You can always view your stored items online by logging into your Clutter account. Whenever you need an item delivered or picked up, just go online, schedule an appointment and we’ll come to your doorstep.

Check out our Locations page for our service areas, or email us at Contact Customer Care for more information.

We don’t charge for drive time or fuel to and from our facility, and we don’t start the clock until your Move & Pack Team has arrived. 

Arrival windows can be viewed through your Online Account and in your order confirmation emails.

You will receive a text message on the day of your order with a link where you can track your teams progress through our the day. 

If you are running late for your appointment, Contact Customer Care. 

Please make sure to be available for the duration of your arrival window.