We’re here to help you.

Clutter offers packing and moving services to take the hassle out of getting in and out of storage. Choose between budget-friendly options, where you do more yourself, and Full Service which includes additional help from Clutter’s professional movers. 

With a Curbside Pickup, you can save more by doing your own packing ahead of time. Or upgrade to Full-Service and Clutter’s professional movers can pack and prepare everything in your home! 

 Once your items are in storage, Clutter offers effortless item deliveries from your online photo inventory. Clutter can also pick up additional items if you’d like to add to storage.

In the New York area, Clutter also offers traditional self-storage units, with a free shuttle available to help you move in.

Clutter can move you into storage, and back again, without all the hassle. Here are some of the perks: 

• Effortless pickup & delivery - Clutter will move your items from storage right to your door, so you never need to visit a self-storage unit. No more playing Tetris to add or remove items from storage!
• Online photo inventory - browse all of your items in storage online, with convenient photos to keep track of exactly what’s in storage.
• Better value, low monthly price - you’ll get added convenience for a lower monthly price than in self-storage.

For a size estimate, begin the quote process. On the step asking, “What size unit are you looking for?” choose, “I’m not sure.” From here, you’ll tell us more about what you plan to store, and we’ll help you estimate the storage space that’s right for you.

If you choose the wrong plan size, Clutter can switch you to a larger or smaller plan. However, if you end up needing more space, you may need a second pickup appointment. Avoid this is by logging into your Clutter account and updating your Storage Inventory so it accurately reflects what you plan to store.

During a pickup, Clutter’s professional movers will wrap all of your furniture for storage, create a photo inventory of items, and load & secure items on the moving truck.

Large items are wrapped to keep them safe and clean during moving & storage. Wrapping materials will stay with your items until you get them back. 

All items will be photographed, so it’s easy for you to browse items online and request returns. Clutter movers will carefully carry, load, and secure your items on the truck, for transport to storage.

For the protection of your home and other belongings, our movers will only handle items that are going into storage with Clutter.

Both Curbside and Full Service Pickups include securely wrapping items for storage, creating an online photo inventory, and carrying items to the moving truck. 

With Curbside, you’ll save on costs by doing more yourself. You will pack your boxes, disassemble furniture items, and group all items together in one place ahead of time. Clutter will not help with packing or item disassembly.

With Full Service, your pickup can be truly effortless. Clutter’s professional movers will help you pack boxes and disassemble furniture. Full Service includes boxes, tape, and other packing materials. Full Service pickups also include carrying items from multiple rooms or floors, instead of needing to group all items in one place.

Clutter provides services for people of all levels of ability. If you would like help packing boxes, disassembling furniture, or moving items from multiple rooms, our Full Service Pickup will likely be your best fit. If you have specific requirements to discuss, talk to a Storage Expert at (800) 805-4023.

On the day of your appointment, you’ll receive a text message with a link to track your team’s location in real time. Clutter will continue to send text updates as your team gets closer, so you know when to expect them.

Very carefully! Clutter team members will cover these items with moving blankets and plastic wrap before transporting them to the truck. TVs and other large electronics will each be wrapped and placed in their own appropriately sized box. Your items will remain wrapped in transit and storage, until they’re safely returned back to you.

Clutter’s professional movers are trained to safely pack fragile items—large or small. 

If you select a Curbside pickup, you will pack any fragile items that go into boxes yourself, and your Clutter movers will help wrap large items like furniture.

If you select Full Service, your Clutter movers will be glad to assist you in packing dishware or other small fragile items as well. You are also welcome to pack these items yourself if you’d feel more comfortable.

Let your team know if you have any items that need extra attention, and they’ll handle them with care.

Once your appointment is complete, you’ll receive a text message with a link that will allow you to rate your team and add a tip, which is split evenly between your Clutter team. Cash tips are also gladly accepted.

Yes, Clutter provides a free Move-In Shuttle to help you move into self storage. Read more about how the Move-In Shuttle works below.

Yes, we can provide you a COI. First, activate your Clutter account if you haven’t already. Next, log in to Clutter.com, and select “Customer Care” in the top menu. 

On that page, select “Certificate of Insurance” from the menu and describe your request. If you have it ready, provide your building manager’s contact information, and attach a sample COI from your building.

The Clutter team will email you to follow up on your request and complete the COI as needed. If you haven’t provided building manager’s contact, or a sample COI, we will request that information in our follow up email. 

Once we have these materials, we will email a completed COI to you and your building manager.

Clutter can store most household items, including boxes, furniture, appliances, artwork, electronics, and much more. With over 3.4 million items stored, we can handle nearly any household item. 

You can store just a few boxes, or your entire fully-furnished home! 

Clutter can accept items from shelves, closets, and garages, including clothing, home decor, office supplies, sports equipment, linens, files, and kitchenware. Depending on the service you choose, you’ll either pack these up yourself, or Clutter can pack them for you. In either case, we’re ready to safely store all that you want to put away.

For the safety of our team members, and all our customers’ belongings, Clutter cannot store: 

• 🥛 Liquids of any kind (including cosmetics and toiletries)
• 🍕 Food or perishables (including dried or canned food)
• 🎯 Firearms, guns, or ammunition
• 🔥 Flammable or combustible materials (no gases, explosives, or asbestos)
• ☢ Hazardous materials (radioactive, chemical, or biological wastes)
• 👃 Items that emit smells or fumes
• 💊 Illegal or controlled substances
• 🌿 Live plants
• 🐠 Live animals or taxidermy
• 🚙 Vehicles (boats, cars, riding lawn mowers, or anything with an engine)
• 𐃏 Used tires
• 🎱 Pool tables
• ☠️ Human remains
• 🎹 Grand or baby grand pianos (or upright pianos if stairs are present)
• 🕰 Grandfather clocks
• 🛏 Mechanical furniture that has not been professionally disassembled, including Sleep Number beds
• 🐜 Items that show signs of infestation, or are at a location with signs of infestation (insects, rodents, mold)
• 🏋️‍♀️ Items our team cannot safely transport (unusually heavy or bulky items)

We’ve covered nearly everything above, but for the complete list of prohibited items, please see our Terms of Service.

To keep our facilities clean and our team safe, Clutter may leave any location that presents unsafe or unsanitary conditions, or notices of eviction or foreclosure.

To keep all customer items safe, Clutter does not pick up from locations that are deemed unsafe or unsanitary. For example, Clutter cannot accept items if there are signs of pest infestation at a location. Clutter also reserves the right to cancel a pickup if there’s evidence of an eviction or foreclosure.

To make changes to your appointment, simply log in to your Clutter account, then click “Appointments” and select your upcoming appointment. From this page, you can reschedule, update your address, change contact information, update what you plan to store, or cancel.

Log in to your Clutter account, then click “Schedule Appointment” to schedule a pickup. Clutter can pick up anywhere in our service area, from your original location, or another place.

Yes! When booking your appointment on Clutter.com, choose “Full Service” for help packing boxes and disassembling furniture items. During all pickups, Clutter will securely wrap furniture and other large items for storage.

Yes! Choose “Full Service” when booking your appointment on Clutter.com for help with item disassembly. Clutter’s professional movers can disassemble any furniture items, as long as it can be done with a standard tool set. Anything more complicated—like a Sleep Number bed—will need to be taken apart ahead of time.

Just log in to your Clutter account, then click “Schedule Appointment” to schedule a return. You’ll browse items in your online photo inventory, and choose the ones you’d like back. Clutter can deliver items anywhere in our service area, to your original location, or another place.

Schedule your return at least 48 hours ahead of time. Return times tend to book up a few days in advance, so we recommend scheduling as soon as you can to ensure delivery when you choose!

Our process to prepare items for a return takes about 48 hours, so we’re not able to accommodate next-day returns.

When you move into storage, your Clutter team will take pictures of each item, to create a photo inventory which you can browse online. Log into your account at Clutter.com to see all the items you have in storage. No need to visit a unit to remember what’s in storage and request items back! 

Yes! When you book your return, choose “Full-Service”, and your Clutter team can carry your items wherever you need them. If you select a “Doorstep” return, your team will place all items outside, in one designated location of your choice.

Clutter is not able to provide reassembly services at this time.

Yes! If you select a “Doorstep” delivery, your team can leave your items on your doorstep, or another secure location of your choice.

Log in to your account at Clutter.com, then visit your Appointments, and select the upcoming appointment you’d like to change. Update your address, contact information, or what you plan to store.

Log in to your account at Clutter.com, then visit your Appointments, and select the upcoming appointment you’d like to change. You can reschedule for another date, or cancel your appointment.

When you move out of storage, there’s no need to rent a moving truck or haul items yourself! Clutter will deliver all of your items to the location you choose, as long as it’s in the same service area.

When you’re ready to move out of storage, log in to your Clutter account, and schedule a Final Return for all of your items. Right after your items are returned, your account will be closed automatically, and you won’t see another monthly storage bill.

If you’re moving outside of Clutter’s service area, we can return your items to a moving company that you choose, for them to transport outside the service area. Once you choose a moving company, contact our Customer Care team to coordinate the logistics.

Clutter deliver your items to a donation center as long as you coordinate with them, so they know we’re coming! Provide a “Day of Contact” at the donation center. We are unable to provide disposal services or deliver to disposal centers.

If you decide to move all items out before your commitment ends, you’ll be responsible for the remaining months’ payments when you schedule your Final Return. There are no additional fees to close your account early.

Clutter offers a great referral program, and you can continue to refer after closing your account! Refer friends or family, and for every person who uses Clutter, you’ll both receive a $100 credit. These credits do not expire, and will automatically apply if you store with Clutter again in the future.

The first time you’ll be charged for storage is at the end of your first appointment. For regular monthly payments, Clutter uses an auto-billing system so you’ll never have to worry about forgetting to make a payment.

Your first bill will include your first month of storage and any applicable fees to move into storage. This will be charged on the day you move into storage.

You’ll be billed on the same date every month, based on the date you start to store. (For example, if your first pickup is on June 19th, you’ll be billed on the 19th of every month.)

Clutter uses Stripe, a secure and encrypted payment processing service, to process payments to credit or debit cards. Your Clutter subscription is processed automatically on your bill date using the default payment method on file. 

If a payment fails for any reason, our automatic billing system will attempt your default payment method 3 additional times. Attempts are only made until the payment is successfully processed or Clutter completes the final attempt. 

If the payment is still unsuccessful after repeated attempts, our automatic billing system moves on to the next month. At this point, you would need to log in to your Clutter account or call us to manually process your outstanding balance.

You can update your payment method any time by logging into your Clutter account, and selecting “Account” in the top menu. Clutter accepts valid credit and debit cards for monthly storage payments.

If your payment is late, your account will become “suspended.” If you’re in storage at a Clutter warehouse, you won’t be able to schedule a new pickup or return until your balance is paid. You’ll have 30 days to log in to your Clutter account and pay your balance before any late fees apply.

If you’re in self-storage, you’ll have 5 days to make a payment before receiving a late fee.

If you want to schedule another appointment to add items to storage, we charge a flat truck fee and per-item fee. If you have a large order, we offer a discount! 

If you want to schedule an appointment to have some of your stored items returned to you, we charge a flat truck fee and per-item fee. If you have a large order, we offer a discount!

We are always happy to switch your storage space if your items fit in a smaller plan, but this change doesn’t happen automatically. If you recently had a return and want to discuss plan size options, give our team a call at (800) 805-4023.

Right after all your stored items are returned, your account will be closed automatically, and you won’t see another monthly storage bill. You’ll still be able to log in to your Clutter account to file a claim or schedule a new pickup to start storing again.

Due to the limitations of our auto-billing system, Clutter cannot prorate your last month of storage.

Clutter’s professional movers are at the heart of our business—we could not provide high-quality service without their dedication and hard work. To provide the best quality of service to our customers, Clutter’s movers receive rigorous training on how to pack & move items safely. All team members also pass background checks, and we never hire gig workers or third party contractors.

We’re always glad to hear feedback on how our team members are doing, so feel free to contact us if you’d like to share.

After your appointment, we’ll text you a link that you can follow to give feedback and add a tip for your Clutter team.

Your items will be stored in a clean, secure storage facility in your area. Clutter facilities are a bit like an Amazon or Costco warehouse—organized, clean, and powered by technology. For the safety of all customers’ items, we don’t publish warehouse locations. We are happy to provide this if needed for your insurance.

Facilities are temperature controlled, to maintain comfortable working conditions for our staff. They are also pest controlled, and we do not accept items that show any signs of infestation to keep all items at the facility safe.

Our professionally trained Warehouse Team will group your items together on pallets and move them to shelving designed for long-term storage. All items will be carefully wrapped, barcoded, and tracked, so they stay safe and clean while in storage. Also note that your items will not be mixed together with items from other customers. 

Clutter’s facilities are secured by staff onsite at all times, as well as 24/7 video surveillance throughout the facility. Only Clutter employees are permitted in our facilities, and the address is not available to the public. 

We work with a credit card processor that has been certified as PCI Service Provider Level 1. Clutter does not store your credit card information outside of our card processing platform.

Clutter offers protection plans that cover loss or damage, up to a total dollar amount. You can choose to cover up to $2,500 of item value, for a low monthly rate. If you don’t choose to add a protection plan, Clutter will still provide basic coverage for your items at $1/pound.

Our protection plans cover most items, but not everything. A few items are not covered due to their fragile nature. You can still store the items listed below, but they will not be covered by our Limited Security Warranty Policy. Here’s what’s not included:

• Composite wood, particleboard, or ready-to-assemble furniture
• Missing hardware for items Clutter did not disassemble
• Internal workings of all electronics
• Previously damaged or repaired items
• Items not packed by a Clutter professional mover (packed-by-owner)

Yes. In addition to Clutter protection plans, we offer in-truck protection that will cover your items in case of any damage on the way to or from the warehouse. With in-truck protection, you will be able to declare the value of your items. Keep in mind that only a Clutter protection plan will cover your items while in storage.

In the unlikely event of loss or damage, you can file a claim by logging into your Clutter account and selecting “Claims” in the top menu. 

We know this can be stressful, so we try to make the claims process simple. Filling out claim information typically takes about 5-10 minutes. Once your claim is submitted, our Claims Team will follow up with you shortly to resolve it and can issue a payment as soon as it’s done.

In the unlikely event that this happens, just log in to your Clutter account, and go to “Claims” to file a claim and specify the damage. Our Claims Team will work closely with you to resolve the matter.

Clutter protection plans can cover up to $2,500 of total item value, depending on what you choose. For additional coverage of items in storage, we recommend purchasing third party insurance.

Yes. For maximal coverage, we recommend adding on a Clutter protection plan too. 

If you know what you’re going to put into storage, you can use this guide or speak to a Storage Expert at (800) 805-4023.

Clutter Self-Storage offers Lockers, Indoor Units, Outdoor Units, Drive-up Units, Vehicle Storage, and Special Height Units. For more information about these options and availability, contact your local Clutter Storage facility.

Clutter Self-Storage facilities are located in Brooklyn, Long Island City, Yonkers, and White Plains.

Access and office hours vary by location.

In Brooklyn, Long Island City, and Yonkers, the office is open from 9 AM - 7 PM every day. In White Plains, the office is open from 10 AM - 6 PM every day. 

At all locations, you can add 24/7 access to visit your unit anytime.

Vehicle storage is offered at Clutter’s Long Island City and Yonkers locations and is subject to availability.

For the safety of your items, we require all customers to choose a Clutter protection plan or provide proof of insurance.

To keep your items safe, your unit must be locked. You may either bring your own industrial lock (must have a key), or purchase one at any Clutter Self-Storage facility.

Every Clutter Self-Storage facility is equipped with 24/7 surveillance cameras, as well as a 2-factor entry system that only allows customers to access the floor that their unit is on. Additionally, most units are equipped with door sensors that track when the unit is accessed.

The $25 administrative fee is a one-time fee to activate your Clutter account. Once you have an active account, you can rent an additional unit without another fee. If you close your account and want to reopen at a later date, the fee will apply.

Clutter offers competitive prices, extended access hours (including the option to have 24-hour access), a free Move-In Shuttle, and additional storage options that you won’t find with other local self-storage facilities.

Clutter Self-Storage contracts always offer month-to-month storage with no required minimums. You can move out at any time, as long as you provide 10-day notice beforehand.

First, you’ll need to provide a 10-day notice that you’re moving out. On the day of your move-out, you’ll check in at the front desk and complete a walkthrough with a team member. Once we confirm that your unit is empty and your lock has been removed, we’ll finish closing your account.

If you have any questions, you can submit a request for support through your online Clutter account. You can also give our Customer Care team a call at (800) 805-4023.

Due to COVID-19 safety concerns, we cannot give you a ride to the self-storage facility. To protect the health and safety of both you and your driver, we will meet you at the facility with your items.

Probably not. The 9am - 1pm arrival window means that our truck and driver will arrive sometime between 9am - 1pm. After the Shuttle arrives, you will need to bring your items to the vehicle, then meet us at the self-storage facility to store your items. Please plan for loading, traveling, and storing to take additional time beyond the scheduled arrival window.

Our Move-In Shuttle is a transportation service for you to carry all your items to a Clutter-provided vehicle, either by yourself or with a friend. The Shuttle does not include moving services. Our drivers are not permitted to help carry down large items. Please plan ahead, and figure out who can lend a set of helping hands before your Shuttle appointment.

Yes. Each of our vehicles will have a dolly you can use to load and unload the vehicle.

No. You’ll need to wrap and box up your items in advance so they are ready for transport and storing in your unit. Our driver will help secure all of your items once in the vehicle, but they should be properly wrapped before the move.

We’ll typically send a cargo van, which can fit roughly the contents of a 5x10 storage unit.

No, we cannot give you a ride back home from the self-storage facility.

If you’re likely to need more space than the Shuttle can hold, we recommend loading the largest items which would be more difficult to move by other means, and finding alternate transportation for additional items. If all of your items cannot fit, we unfortunately cannot circle back to help load more.

No. Our Shuttle appointments are scheduled to allow for a one-way trip from your location to our self-storage facilities.

For now, you can only use our Shuttle service for a single trip to help you with your initial move in.

No. Our Shuttle service is only available to help you move into your storage unit.

Give us a call at (929) 254-6464

At Clutter, one of our core values is “Safety for Everyone and Everything.” Just as we will treat your belongings with care, we will also ensure your safety, as a customer, during Clutter appointments. 

Here are some of the precautions we’re taking:

• Our movers wear Clutter-provided PPE (masks and gloves) during appointments
• Moving trucks are regularly cleaned and sanitized
• Before any appointment, we ask each customer screening questions to mitigate risks to our team
• Any Clutter team member who shows or reports illness cannot go to work, and must follow up with a doctor. (We also provide paid time off for illness.)
• Our office team members are working from home
• Our warehouse staff wears Clutter-provided PPE, and follows CDC guidelines for frequent hand washing

Clutter’s Health and Safety Team continually tracks safety guidelines set by the CDC, and updates our procedures to reflect the latest guidance. We’re also following all state and local guidelines, and will halt operations if it’s deemed unsafe in any region.

Please note that our processes continue to evolve as guidelines are updated, so the list above may not include everything we’re doing to keep you safe.

Yes. Clutter movers wear both masks and gloves during all appointments to keep both our customers and our team members safe.

While not required, Clutter recommends wearing a mask during your appointment. This will help to keep both you and your Clutter movers safe.

Introduction. 

This E-Sign Disclosure and Authorization (the “Authorization”) allows Clutter Inc. and its affiliates, agents, representatives and assignees (collectively, “Clutter,” “our,” “us” or “we”) to provide you, any other authorized user and/or your representative(s) (individually and collectively, “you” or “your”) with communications electronically and to enter into electronic agreements with you. “Communication” means each agreement, disclosure, notice, fee schedule, response to claims, statement, privacy policy, record, document and other information related to you or the services we may provide to you, or that you sign, submit or agree to at our request.

Certain laws and regulations require us to provide communications, including notices and disclosures, to you “in writing,” which means you may be entitled to receive the information on paper. With your consent, the E-SIGN Act allows us to provide you communications electronically and to conduct transactions with you electronically.

Please read this Authorization carefully prior to providing us with your consent. This Authorization describes how we deliver and receive communications to and from you electronically, and asks you to consent to use electronic records and signatures in our relationship with you. If you do not agree to this Authorization or you later withdraw your consent provided herein, you may not be able to continue to use our services (the “Service”). 

Scope of this Authorization.

 This Authorization applies to all Communications and Services. By agreeing to this Authorization, applying for a Service or using a Service, you agree that any Communications will be provided in electronic format, to the extent allowed by law, and that paper Communications will not be sent. Your consent to receive electronic Communications and transactions includes, but is not limited to, all legal and regulatory disclosures and communications associated with the Service; any Service terms, including any amendments thereto; any and all agreements by and between you and us that relate to a Service or to us; notices; responses to claims filed in connection with a Service; and all other communications between us and your concerning the Service and any related transactions. 

This Authorization will remain effective until expressly withdrawn by you or terminated by us. We reserve the right, at our sole discretion, to discontinue the provision of electronic Communications, or to terminate or change the terms and conditions upon which electronic Communications are provided. We will provide you with notice of any such termination or change as required by law.

Electronic Delivery of Communications.

All Communications that we provide in electronic form will be provided either by e-mail, by access to our website designated in a notice from us, through any mobile application we may make available to you, to the extent permitted by law, by access to a website generally designated for such purpose, or in the manner specified in any other agreement we or our affiliates have with you.

All Communications in electronic format from us to you will be considered “in writing.” You should print or download a copy of this Authorization and any other Communications for your records. 

This Authorization will apply to any a new Service, service or account you may seek to procure or obtain from us. We may remind you that you have already consented to receiving electronic Communications and using electronic signatures in your relationship with us. We may make changes to this Authorization at any time. Continuing to use our Services after receiving updates to our system requirements (described below) or receiving notice of any update or modification to this Authorization signifies your acceptance of the change and reaffirmation of your consent.

Keeping your Records Current. 

It is your responsibility to provide us with a true, accurate and complete name, e-mail address, and other information related to this Authorization and a Service, and to maintain and update promptly any changes in this information. You can update information (such as your e-mail address) by notifying us through means we make available to you; such means may include a mobile application or website we may make available to you. We are not responsible for any delay or failure in the receipt of the Communications due to you not providing us with true, accurate or complete information.

System Requirements for Accessing Communications.

In order to access, view, and retain electronic Communications that we make available, you must have: 

• A mobile device with any of the following operating systems: Android or iOS (iPhone).
• A data plan provided by your wireless carrier and an up-to-date mobile internet browser that is compatible with, and supported by, your operating system (e.g., Chrome or Safari).
• If you wish to view .pdf files on your mobile device, you will need software that accurately reads and displays .pdf files (such as the mobile version of Adobe Reader).
• A printer and/or storage device if you wish to print or retain any electronic documents.
• We may update these requirements as necessary to preserve the ability to receive electronic Communications. If there is a substantial change in these requirements, you will be notified as required by law.

Requesting Paper Copies. 

We will not send paper copies of any Communication; however, we reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically. You can obtain a paper copy of an electronic Communication by printing it or by requesting that we mail a paper copy. To request a paper copy, call us at 1-800-805-4023 during normal business hours, except for national holidays. There may be a fee associated with the request for the delivery of paper copies of any Communication provided electronically pursuant to this Authorization.

Withdrawing Your Authorization.

You may withdraw your consent to receive Communications in electronic form at any time by providing us notice of your intent to revoke this Authorization, such notice to be provided in accordance to the terms of any agreement we may have with you. If you do withdraw your consent, we may terminate access to any Service, except where prohibited by law. We will not impose any fee to process the withdrawal of your consent to receive electronic Communications.  Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your request for withdrawal. In the meantime, you will continue to receive Communications in electronic form. If you withdraw your consent, the legal validity and enforceability of prior Communications delivered in electronic form will not be affected.

Authorization.

By applying for or using a Service or by checking any call to action (including “Submit” or similar language), you: (i) are agreeing to all terms and conditions set forth in this Authorization; (ii) are voluntarily and affirmatively authorizing Communications in electronic form, including conducting transactions electronically, as set forth herein; (iii) are confirming that you meet the system requirements described above; (iv) have demonstrated your ability to receive, retain, and view electronic documents on your mobile device; and (v) have an active and valid email address.