We’re here to help you.

Clutter stores your belongs in secure, state of the art warehouses. We leverage technology to accurately inventory and optimize your storage space.

Clutter will pickup items and transport them to a Clutter storage warehouse.

This process includes properly preparing these items for transport. Clutter will also photograph and inventory items onsite during the pickup. Boxes should be labeled in advance as individual items may not be visible in photos.

Certain types of items can never be stored with Clutter. See information about prohibited items here.

Clutter will return your belongings directly back the location of your choice within our delivery service areas. The items must be returned to the same service area from where they were picked up.

We will place any furniture or appliance for you once. Clutter is unable to place furniture or appliances multiple times or rearrange furniture that is not returning from storage (often called “staging”).

Clutter photographs and inventories the items you have in storage. This allows you to request any combination of items back from storage. The contents of boxes will not be photographed and inventoried individually.

Customers manage their belongings in storage using their online Clutter account. Book pickups to take things to storage and returns to bring things back from storage. Orders are managed here as well if you ever need to reschedule, add/remove items or update an address.

This service includes properly preparing and packing your belongings into boxes or containers. Clutter can only pack boxes that are going into storage.

We will make sure that all furniture is properly prepared for transport. This will include providing moving blankets and shrink wrap for your furniture items going into storage. 

Clutter provides all the packing materials need for a successful transition into storage. This includes boxes, tape, packing paper, moving blankets, and shrink wrap.  

Packing materials can only be provided for your belongings going into storage. 

Furniture disassembly is provided only for your furniture going into storage. Clutter can not disassemble anything requiring a speciality technician (Sleep Number beds, electronics, etc.) or anything connected directly to a wall.

We will be unable to disassemble anything that may be damaged during the processes of disassembly. 

You can schedule all pickups and deliveries online. Just login to your account at Clutter.com and choose any available time to schedule your reservation. If you have questions regarding your first pickup, Contact Customer Care. 

Reschedule any order through the Order page in your Clutter Account.

Tap Order in the menu bar (or link above) > Find the Scheduled order > Tap View > Tap Reschedule Order > Pick a new time 

Thats it! 

You can reschedule your order any time up to 24 hours before your scheduled appointment time. However, there is a $100 fee if your order is rescheduled within 48 hours of your scheduled appointment time. 

Forgot your password?

• Tap here to set a new password 

Need more help?

• Tap here to Contact Care

You can add or remove items from a scheduled order directly from the Order page in your Clutter Account.

Tap Order in the menu bar (or link above) > Find the Scheduled order > Tap View > Tap Add/Remove Items > Update the items you want added or removed  

Thats it! 

Forgot your password?

• Tap here to set a new password 

Need more help?

• Tap here to Contact Care

Cancel any order through the Order page in your Clutter Account.

Tap Order in the menu bar (or link above) > Find the Scheduled order > Tap View > Tap Cancel located at the bottom of the page

Thats it! 

You can cancel your order any time before Clutter arrives at your address. However, there is a $100 fee if your order is canceled within 48 hours of your scheduled appointment time. 

Forgot your password?

• Tap here to set a new password 

Need more help?

• Tap here to Contact Care

It is very important that we have the name and phone number of the person we will be meeting for an order. If that person changes, please let us know immediately.

Updating the contact for an order can be done anytime through the Order page in your Clutter Account.

Tap Order in the menu bar (or link above) > Find the Scheduled order > Tap View > Tap Update Contact > Add the Name and Phone Number of the person we will be meeting 

The phone number entered here will be texted a link where the order can be tracked live. 

Forgot your password?

• Tap here to set a new password 

Need more help?

• Tap here to Contact Care

Update an address for any order through the Order page in your Clutter Account.

Tap Order in the menu bar (or link above) > Find the Scheduled order > Tap View > Tap Update Address > Select a New Address

Forgot your password?

• Tap here to set a new password 

Need more help?

• Tap here to Contact Care

All scheduling is subject to availability, so it is best to book in advance through your online Clutter account to get the return or pickup time you want.  An agent over the phone or via email views the same availability you can from your online account. 

For return deliveries, we require at least 48 hours notice. That gives us enough time to plan our route, prepare your items, and make sure they are safely loaded in the delivery vehicle.

There’s no fee to cancel or reschedule your appointment if you let us know at least 48 hours before your appointment time.

Clutter can not store the following:

• Liquids of any kind (including cosmetics and toiletries)
• Food or Perishables
• Illegal/controlled substances of any kind
• Hazardous materials (i.e. anything containing gas, anything combustible/flammable, firearms, explosives, used tires, chemicals, radioactive/biological/toxic materials, anything containing asbestos)
• Living things (e.g. house plants, fish, or animals)
• Grand Pianos
• Upright Pianos if stairs are present
• Pool Tables
• Vehicles
• Any items that emit smells or fumes.

For the security of our team and facilities, Clutter may leave any job site with unsafe or unsanitary conditions or notices of eviction or foreclosure. 

For a complete list of prohibited items please see our Terms Of Service.

Yes! We are happy to store household appliances including refrigerators, washers, dryers and dishwashers.

Be sure to unplug, drain, and dry out any appliances at least 24 hours before your Clutter pickup. All items also must be completely unhooked and unplugged from the wall. 

Yes! We are happy to store your furniture.

Most furniture items – like a couch, dining table, or queen mattress – require a second mover and typically one of our larger plans.

Smaller furniture items that are less than 35 lbs. (office chairs, lamps, small nightstand, etc.) can be stored in one of our smaller plans and can generally be carried by a single mover.

Not sure which plan to choose for your furniture? Give us a ring at (800)805-4023.

If you have purchased Clutter Plus, we will ensure your items are packed safely.

If you have not purchased Clutter Plus, then it’s up to you to ensure your items have been packed correctly. 

Present any valuables (like jewelry, watches, or high-end electronics) that will be going into storage to a Clutter Move & Pack Specialist. They will carefully photograph the item and pack it away with extra care.

Items that were not packed or visually inspected by Clutter are not covered by our Limited Security Warranty Policy.

Clutter charges a deposit only for the first pickup. Specific deposit information can be found in your confirmation emails.  

The first month of storage is charged to the card on file shortly after your pickup has been completed along with the labor for the appointment and protection plan if you’ve opted to purchase one. 

Billing is automatic so you don’t have to worry about it. The day of your first pickup will become your monthly bill date. If you would like to make a change to your plan, you may do so after your minimum term length is met. For month-to-month plans, there is a 1-month minimum. 

Your Clutter subscription is processed automatically on your bill date using the default payment method on file. Should we fail to capture your payment, our auto bill system will attempt your default payment method 3 additional times each 5 days apart. Your payment will be attempted automatically a maximum of 4 times if the previous attempts are unsuccessful.

For example, if your bill date is the 1st of each month, additional automatic attempts to your default payment method would occur on the 6th, 11th, and 16th. Attempts are only made until the payment is successfully processed or we hit the final attempt. If we are unable to capture the payment, our automatic system moves onto your next month and you would need to log online or call us to manually process your outstanding balance.

You can update your payment info and edit your account details by logging into your Clutter account anytime! Simply login and click Account at the top of the home screen. Be sure to make the new card the default for automatic payments.

Payments that are 30 days past-due incur a 15% late fee.

Yes. All Clutter storage contracts are month-to-month.

You can have your items returned in less than a month subject to availability at the time of booking the return, but will be obligated to pay for the full month of storage and any associated fees outlined in your Clutter contract ("Release Agreement").

Yes! Clutter is compliant with all state required valuation coverage. If you would like to declare a value for your items being moved, you can do so at the time of pickup using your Move & Pack Specialist's iOS app when signing for the order.

Simply tap the option In-Truck Protection, select the type of shipment coverage you would like to purchase and then declare the value of the items being picked up. Declaring a value for your items provides additional coverage for your items while in transit to a destination. As required by state regulations, there is a charge associated with declaring a value for your items. A free option is available and that coverage varies state-by-state.

Note that In-Truck Protection only covers your items while on the road. A Clutter Protection Plan covers your items while in storage.

Clutter is committed to the security and safety of your stored items. Security starts with our excellent team. All of our Move & Pack Specialists are seasoned moving professionals who've undergone extensive background checks and screenings. This means that the people in charge of your items are careful and methodical when packing, transporting, and storing your items.

Our storage facilities are monitored with motion-sensor cameras 24/7 and are closed to the public; only authorized personnel are allowed inside. When Clutter picks up the items you are storing, we take our own pictures so that we have a record of what was stored and to verify that every item you store with us is delivered safely.

At the time of their first pickup, customers may choose to purchase a $1000 or $2500 protection plan or stick with the coverage provided by our Limited Security Warranty Policy. 

Clutter is only responsible for items packed and visibly inspected by our Move & Pack Specialists. Please review our Limited Security Warranty Policy and Terms of Service for detailed information about how we safeguard your treasured possessions.

Yes. Clutter stores your items in secured commercial warehouses. These warehouses are closed to the public and only authorized personnel are allowed near stored items.

The safety and security of your items is our top priority. That’s why our Move & Pack Specialists ensure that everything is photographed and packed properly before loading the truck. Clutter also provides each customer with a Limited Security Warranty Policy.

Clutter is not responsible for items that are packed-by-owner or items that are not visually inspected by the Clutter team. Please review our Limited Security Warranty Policy and Terms of Use for detailed information about how we safeguard your treasured possessions.

Yes! We offer a $1000 Max. Protection Plan for an additional $15 per month and a $2500 Max. Protection Plan for an additional $25 per month. These plans are only available for purchase before your first pickup appointment. Contact Customer Care to sign-up.

Most things, but not everything. There are certain items that are excluded from Clutter coverage due to their fragile nature. You are still permitted to store the items listed below, but they are not covered by our Limited Security Warranty Policy.

• Composite wood, particle board, or ready-to-assemble furniture
• Missing hardware for items Clutter did not disassemble
• Internal workings of all electronics
• Previously damaged or repaired items
• Items not packed by a Clutter Move & Pack Specialist (packed-by-owner)

We work with a credit card processor that has been certified as PCI Service Provider Level 1. We do not store your credit card information outside of our card processing platform.

Yes! A copy of your state specific consumer brochure is provided as an email attachment 24 hours before your first order with Clutter. If you are a storage customer, then a copy of your consumer brochure can be accessed at any time directly from your online Clutter account. Simply click "Account" found at the top menu bar and scroll down to the section titled "Account Documents".

If you have a storage account with Clutter then you can access all your Clutter invoices, order forms, and contracts at any time directly from your online Clutter account. Simply click "Account" found at the top menu bar and scroll down to the section titled "Account Documents".

If you booked a moving job with Clutter then all your Clutter invoices, order forms, and contracts will be provided as email attachments upon completion of the move.

Yes! Our Customer Care team is available to assist 7 days a week. Simply reach out here: Contact Customer Care

Customer Care Hours

6AM - 6PM Mon - Fri PT

6AM - 5PM Sat - Sun PT

Clutter does not provide shipping services, but we can help facilitate a big move with the shipping company you choose. Contact Customer Care to find out how we can help.

Clutter is a full-service storage company that manages the pickup, storage, and retrieval of your extra stuff. Clutter comes to you so that you never have to deal with the frustration and inconvenience of using a self-storage facility again.

Clutter arrives at your location with a vehicle and a team of movers to pack and inventory your items. We photograph and apply unique barcodes to each item being stored and transport them to our secure storage facility.

Whenever you want one or more of your items, simply log in to your Clutter account, select what you need, and schedule a delivery in the service area your items were picked up in. We’ll bring your items back to your door.

Contact Customer Care if your building requires a certificate of insurance. We will reach out to your manager and provide the COI.

With traditional self-storage units, security is not guaranteed, and you have to do all the work. It’s up to you to pack and organize your belongings, and you have to remember what’s in your storage unit. So, unless you have a system, it’s really easy to lose track of what you have in your storage unit.

Clutter offers better security than self-storage, all plans are backed up by a Limited Security Warranty Policy. We also offer $1000 and $2500 protection plans for a low monthly rate at the time you book your first pick-up. Not only does Clutter provide secure storage for your items, Clutter makes storage easy by doing all the lifting, driving, packing and itemizing for you.

No. However, a simple online search will identify donation and disposal services that will pick up your items right from your doorstep!

No. The Clutter Move & Pack team will do all the heavy lifting so you don’t have to. For your safety and the safety of your items, you are not able to assist with moving items.

If any items are over 35lbs or cannot be safely moved by one person, a second mover will be added to the appointment at the standard labor rate for your plan.

Tipping is welcome but not required. If our team did a great job, show them some love on Yelp!

No. Clutter can only move or pack items that are going in to or out of storage.  

Clutter serves the greater areas of Los Angeles, San Francisco, New York, northern New Jersey, Seattle, Chicago, Orange County, and San Diego. Whatever service area your items are picked up in is the same area they can be delivered in.

To check to see if Clutter is in your neighborhood, visit our Locations Page.

If you won’t be present for your appointment, you can authorize someone else to sign on your behalf. Just notify us at the time of booking or Contact Customer Care.

You can also find the authorization form on our help page.

Clutter does all the work for you so you never have to visit a storage unit again! For security purposes, our storage facilities are closed to the public.

You can always view your stored items online by logging into your Clutter account. Whenever you need an item delivered or picked up, just go online, schedule an appointment and we’ll come to your doorstep.

Check out our Locations page for our service areas, or email us at Contact Customer Care for more information.

We don’t charge for drive time or fuel to and from our facility, and we don’t start the clock until your Move & Pack Team has arrived. 

Arrival windows can be viewed through your Online Account and in your order confirmation emails.

You will receive a text message on the day of your order with a link where you can track your teams progress through our the day. 

If you are running late for your appointment, Contact Customer Care. 

Please make sure to be available for the duration of your arrival window.